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UDINA Sales Cloud
UDINA Sales Cloud is a suite of services and add-ons to integrate SAP Sales Cloud into SAP BTP.
Key Features
- Native integration into the SAP Sales Cloud
- User specific data operations while connecting with a technical service user
- Extensibility concept to enhance additional scenarios on-demand
SAP Fiori AddOn
This Fiori AddOn offers a SAP Fiori Elements application, that can be used as a standard SAPUI5 application to be used Standalone, or beeing integrated into th SAP Launchpad Service.
Creating a new Service Ticket
The app allows to create a new service ticket offering all relevant value helps from the underlying SAP Sales Cloud Service Ticket.
![](/images/service/udina/udina-sales-cloud-fiori-addon-created.png)
Service Ticket Confirmation
The created ticket is visualy confirmed. Addtional actions allow to create an additional ticket, or leaving the app.
![](/images/service/udina/udina-sales-cloud-fiori-addon-confirm.png)
SAP Sales Cloud
The created SAP Sales Cloud Service Ticket is ready to be further processed by the customer representatives.
![](/images/service/udina/udina-sales-cloud-service-ticket-create.png)
UDINA Commerce AddOn
The SAP Sales Cloud Service can be used inside UDINA Commerce as a custom SAPUI5 component. This enables a customer to search, view and create service tickets.