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UDINA Sales Cloud

UDINA Sales Cloud is a suite of services and add-ons to integrate SAP Sales Cloud into SAP BTP.

Key Features

  • Native integration into the SAP Sales Cloud
  • User specific data operations while connecting with a technical service user
  • Extensibility concept to enhance additional scenarios on-demand

SAP Fiori AddOn

This Fiori AddOn offers a SAP Fiori Elements application, that can be used as a standard SAPUI5 application to be used Standalone, or beeing integrated into th SAP Launchpad Service.

Creating a new Service Ticket

The app allows to create a new service ticket offering all relevant value helps from the underlying SAP Sales Cloud Service Ticket.

UDINA Sales Cloud Fiori AddOn - Create Ticket

Service Ticket Confirmation

The created ticket is visualy confirmed. Addtional actions allow to create an additional ticket, or leaving the app.

UDINA Sales Cloud Fiori AddOn - Ticket Confirmation

SAP Sales Cloud

The created SAP Sales Cloud Service Ticket is ready to be further processed by the customer representatives.

SAP Sales Cloud Service - Ticket Dashboard

UDINA Commerce AddOn

The SAP Sales Cloud Service can be used inside UDINA Commerce as a custom SAPUI5 component. This enables a customer to search, view and create service tickets.