SAP Customer Identity and Access Management (CIAM)

Manage customer identity and consent across your business, with our enterprise B2B and B2C solutions.

What is SAP Customer Identity and Access Management?

SAP Customer Identity and Access Management solutions support effective customer data management, enabling you to handle customer identity, consent, and authentication through a unified profile used for real-time customer engagement. This helps you provide a smooth customer experience while meeting robust security standards.

SAP Customer Identity and Access Management Dashboard

Feature	Description
Increase revenue and speed time to value	Reduce identity silos and leverage first-party permissioned data across your organization to strengthen loyalty and create dynamic engagements throughout the customer lifecycle.
Elevate security and experience	Offer passwordless authentication options, protect against account takeover attacks in real time, and adapt experiences using AI and machine learning–driven, risk-based authentication (RBA).
Scale with less effort	Address data residency, automate changes to customer consent, minimize latency, and handle traffic spikes with a solution built for enterprise scalability.

How to get started?

Use SAP Help Portal Documentation, find relevant REST APIs or use the Unofficial Gigya JavaScript REST SDK.

Support

SAP Customer Data Cloud Console Status: status.gigya.com.