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Monitor & Operate
In the Monitor & Operate phase, you make sure that your app running on SAP BTP is provided with the right performance and availability.
Local Native Monitoring
To assure that, you first need insights into the status of your app (including all used service and potential data flows), for which SAP BTP offers local native monitoring capabilities that allow access to health status information and metrics from the platform. For example, you can use the SAP BTP cockpit in the Neo environment to monitor Java and HTML5 applications or use the SAP Application Logging service in the Cloud Foundry environment that allows to access and analyze log files stored in the Elastic stack, such as via predefined Kibana dashboards pictured below:
Alerting
Instead of manually tracking the monitoring information for your applications on an ongoing basis, we recommend to set up SAP Alert Notification service for SAP BTP, which allows to subscribe to events coming from the platform (such as from used services and SAP HANA Cloud) and can also handle custom alerts from your own applications, notifications from hyperscalers and from Dynatrace (SAP Cloud Platform Alert Notification – receive alerts from Dynatrace).
Technical Ops Automation
For reducing overall technical operations efforts of your DevOps teams, we are offering the SAP Automation Pilot service. This service allows to automate regular technical DevOps tasks in the lifecycle of your apps running on SAP BTP and to link them to key DevOps processes. For this, the service provides a catalog of pre-defined commands that can be triggered out of the context of other DevOps services. One example would be an alert that you configure in the SAP Alert Notification service, having directly in mind what would be the first task of the ops team to react on this kind of alert. With the SAP Automation Pilot service, you are enabled to directly configure a command that gets automatically executed when this alert gets triggered – think of automated execution of root cause analysis or an automated restart of your app or your database.
Integration into Strategic Operations Platforms
SAP does offer different central strategic operations platforms for different target groups – they also support you to ensure business continuity in SAP-centric landscapes, potentially comprising SAP cloud solutions and existing on-premise backend landscapes. Here, it is key that also SAP BTP operations and observability aspects can be integrated smoothly into the broader operations capabilities those platforms do offer.
For example, in SAP Cloud ALM, you can receive alerts from the Cloud Foundry environment and notifications and exceptions from Neo (such as monitoring alerts) – sent by SAP Alert Notification.
An integration with SAP Automation Pilot allows you to trigger customized or predefined commands on SAP BTP via SAP Cloud ALM Operation Flows.
For more information on the available and planned scope of SAP Cloud ALM for operations depicted below, see the SAP Cloud ALM for Operations home page.
